1.Client Background

A regional public transport authority operating over 250 intercity and intracity buses was still dependent on manual ticketing and on-premise systems. Passengers had to purchase paper tickets at counters or from conductors, and there was no real-time information on bus locations or seat availability. Customer complaints were rising, and inefficiencies in operations led to revenue leakage.

2. The Challenge

The operator was looking to modernize operations, reduce cash handling, and provide a more convenient and digital experience to passengers. Without any GPS tracking, they couldn’t address issues like schedule delays or route deviations. Moreover, daily reconciliation of revenue was slow and error-prone. They needed an integrated system for ticketing, seat reservation, tracking, and analytics.

3. Our Approach

Warke Technologies conducted a site analysis at bus depots, ticket counters, and with conductors on the road. We identified pain points like lack of centralized data, fragmented payment methods, and absence of digital logs. The project was divided into two modules: front-end systems for passengers and back-end systems for management and staff.

We aimed to design a scalable solution that could eventually integrate with city-wide transport and tourism services.

4. Solution Delivered

We built a Real-Time Bus Booking & Tracking System with web, mobile, and kiosk interfaces:

• Online & Mobile Booking: Passengers could search for routes, view seat layouts, choose boarding points, and pay using UPI, card, or wallet.
• Counter Booking App: Staff could quickly book tickets and generate digital receipts with synced seat availability.
• Live Bus Tracking: GPS modules installed on buses fed live location data into a public tracker for passengers and a dashboard for dispatchers.
• QR-Based Boarding: Digital tickets included a QR code that conductors could scan via handheld devices to validate.
• Trip Management Module: Daily schedules, crew assignments, and vehicle allocation were handled via a back-office system.
• Daily Financial Reconciliation: Integrated revenue logs, ticket summaries, and settlement reports for finance teams.
• Passenger Notifications: SMS and app notifications for delays, platform changes, and reminders.

5. Technologies Used

• Web App: Angular
• Mobile App: React Native
• Backend: PHP (Laravel)
• Database: MySQL
• GPS Integration: Teltonika API
• Payment Gateway: Razorpay
• Hosting: AWS (EC2, S3, RDS)
• QR Code: Custom engine with offline fallback

6. Results & Impact

• 85% of bookings shifted to digital channels within 5 months.
• Revenue leakages decreased by 30%, thanks to reduced cash handling and real-time auditing.
• Passengers appreciated live tracking and SMS alerts — complaints about delays dropped by over 40%.
• Conductors completed onboarding and device training in less than a week due to the app’s simplicity.
• Finance teams gained same-day visibility into route profitability and occupancy rates.